Shipping Information
At ADA BEAUTY, we’re committed to delivering your luxury wigs, hair extensions, and wig accessories with care, speed, and transparency. Every order is packed securely and shipped with reliable carriers to ensure your items arrive safely and on time.
Please review the information below before placing your order.
All orders are dispatched from our Melbourne, Australia showroom.
Domestic Shipping (Australia)
Express Shipping – Australia Post
Delivery timeframe: 1–3 business days after dispatch
Same-day dispatch for express orders placed before 12PM (AEST)
Tracking details will be emailed once your order is on its way
- FREE Express Shipping: On all orders over $99
Standard ShippingÂ
Flat Rate Shipping: AUD$6.99 on orders under $99 (Australia Post 2–6 business days)
Processing times may take longer during peak seasons, sales, or new collection launches
- Orders are processed within 1 business day
International Shipping
All overseas orders will be dispatched from our Melbourne, Australia showroom.
Processing Time
Orders are processed within 2 business days.
Express Shipping Options
FREE Australia Post International Express: 5–8 business days
UPS Express: 3–5 business days
Available Regions
United States, United Kingdom, Canada, New Zealand, and selected parts of Europe.
Customs, Import Duties & Taxes
International customers may be required to pay customs fees, import duties, VAT, or clearance charges.
These costs are not included in your order total and must be paid by the receiver upon delivery.
Shipping Insurance
It is the sole responsibility of ADA BEAUTY to ensure that every customer receives their order. All orders that qualify for free express shipping are insured with a Signature on Delivery. Orders under standard shipping do not qualify for delivery insurance and can only be covered if the rule below applies.
In the rare event a parcel is confirmed lost in transit, we will offer a replacement or a full refund purchase value.
Address Validity
Please ensure your delivery address is correct at checkout.
ADA BEAUTY is not responsible for parcels sent to incorrect or incomplete addresses.
If changes are required after ordering, contact us as soon as possible.
While we will do our best to amend your details, updates cannot be guaranteed once your order has been processed.
Fraud Prevention
To protect our customers, any order flagged as suspicious by our payment processor may be temporarily placed on hold.
If verification is required, you will be contacted via email to confirm your identity before dispatch.
Returns & Refund
For information on returning an item, exchanging a product, or seeking a refund, please review our
Returns & Refund Policy
If you have any questions or need assistance with your order, our team is here to help.
Please reach out anytime via our Contact Us page.